FAQs

How can I contact VERA?

You can email us at info@ascantoremember.com where our customer service team will be happy to help you with whatever you need!

 How can I personalize my VERA bracelet?

Personalizing your VERA bracelet is a heartfelt experience. When placing your order, you'll have options to:

• Engrave Astrology Signs: Connect with the cosmos by adding your zodiac sign, symbolizing your unique personality and journey.

• Include Initials & Symbols: Personalize with initials, meaningful dates, or symbols that resonate deeply with your life's story.

• Combine Elements: Mix and match engravings for a richer narrative that truly reflects who you are.

Simply select your preferences during the customization step, and our artisans will craft your piece to mirror your individuality.

Do you ship worldwide?

Yes

Where do you ship from?

All orders are shipped from our headquarters in the UNITED STATES

Can I change or cancel my order?

We strive to process orders promptly to ensure you receive your jewelry as soon as possible. If you need to change or cancel your order, please contact us within 12 hours of placing it. We'll do our very best to accommodate your request.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our lab. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

.How long will it take to receive my order?

Once shipped, delivery times are as follows:

• United States: Typically 5–7 business days.

• International Orders: Generally 7–14 business days, depending on your location.

Please remember to add the processing time of 1–3 business days for us to craft and personalize your jewelry. We're grateful for your patience and can't wait for you to receive your VERA piece!

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at (info@ascantoremember.com)

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.